A.T.E.’s well-trained service team offers after-sales-services that cover installation, commissioning, and trouble-shooting, and maintenance contracts, for all pumps and pumping systems supplied by us (complete list below):
Installation and commissioning:
Our well-trained and experienced engineers help in sizing, installation, and commissioning of the pumps and pumping systems supplied by us. We believe that our responsibility does not end with a perfect commissioning, but actually starts therefrom. After ensuring a smooth handover of machines, we ensure that we support you every step of the way by providing additional services such as troubleshooting, training, and more. Our credo is total customer satisfaction.
We treat your problem as our own. Whether under warranty or post-warranty, our services are always available to you on call. Our network of engineers ensure that we are able to provide on-time services. Wherever required, our engineers undertake a root cause analysis of the issue. We also make necessary recommendations to avoid recurrence of any problem. If the problem is caused due to improper use or incorrect operating or maintenance practices, our engineers take this opportunity to retrain your operating and maintenance staff.
We conduct customised training programs for the operation and maintenance of pumps and pumping systems supplied by us. Training imparts the necessary skills and knowledge on all technical aspects of the machines such as operating parameters, maintenance practices, and more.
Annual Maintenance Contract (AMC) and machine overhaul:
Under AMC, we undertake general inspection of machines at pre-determined intervals. During these visits, our engineers will assess the condition of machines and recommend the spares which need to be kept in stock to ensure the long service life of our machines.
We offer services covering installation, commissioning, AMC, and troubleshooting for the following products.
|TeraFlow||Vertical multistage pumps and hydro-pneumatic systems|